1.1. All credit purchases on MockPrep are final and non-refundable once the credits have been added to your account.
1.2. If credits were purchased but not received due to technical issues, contact our support team within 24 hours.
2.1. If your payment was processed but credits were not added to your account, we will investigate and resolve the issue within 48 hours.
2.2. Double charges will be automatically refunded within 5-7 business days.
Refunds may be considered in the following cases:
3.1. Technical issues preventing service access for more than 24 hours
3.2. Unauthorized transactions (with bank verification)
3.3. Service discontinuation before credit usage
4.1. Used credits (partially or fully)
4.2. Expired promotional credits
4.3. Credits from promotional or discount offers
5.1. Submit refund requests through our support system
5.2. Include transaction details and reason for refund
5.3. Provide any required documentation
5.4. Allow 7-14 business days for processing
6.1. Refunds will be processed to the original payment method
6.2. Bank charges or transaction fees are non-refundable
7.1. Account termination does not qualify for credit refunds
7.2. Force majeure events will be handled case by case
For refund requests or questions, contact:
Email: nouncommunity4@gmail.com
Response Time: Within 24 hours